Rio Celeste Concierge

Privacy Policy

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Last Updated: July 2026

At Rio Celeste Concierge, we value the trust you place in us to curate your premium travel experiences. In strict compliance with Costa Rican Law N° 8968 (“Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales”) and under the oversight of the local regulatory authority PRODHAB, alongside international guidelines such as the European Union’s General Data Protection Regulation (GDPR), this Privacy Policy outlines how your data is safely collected, stored, and managed.

1. Information We Collect

To deliver an unhurried, tailor-made boutique service, we collect personal data that you voluntarily provide when initiating a booking request or contacting our Concierge desk. This data includes:

  • Identity & Contact Details: Full name, email address, telephone/WhatsApp number, and country of origin.
  • Billing & Transactional Data: Credit card identifiers, billing addresses, and payment details processed seamlessly via our reservation systems.
  • Bespoke Itinerary Preferences: Health-related details specifically relevant to your tour safety and execution, such as food allergies or dietary restrictions required for our Traditional Organic Chocolate Tour, as well as physical fitness levels for wilderness hiking.

2. Purpose of Data Processing (Purpose Limitation)

In full adherence to the principle of “Adecuación al fin” (Purpose Suitability) mandated by Costa Rican Law N° 8968, your personal data will strictly be utilized for the explicit purposes disclosed in this document. We use your data to:

  • Process, confirm, and manage your private tour reservations.
  • Coordinate logistics, custom pickup timings, and real-time WhatsApp updates through your designated guide.
  • Process payments and avoid fraudulent transactions securely.
  • Ensure your physical safety by tailoring food experiences around reported allergies.

Your information will never be sold, leased, or utilized for any secondary marketing or commercial actions without your clear prior authorization.

3. Express and Unequivocal Informed Consent

Consent Clause: By browsing our website, filling out our contact forms, or finalizing a reservation transaction, you hereby grant your express, informed, and unequivocal consent to Rio Celeste Concierge to gather, process, and securely store your personal data under the terms detailed herein. You certify that all data provided is accurate, current, and true.

4. Third-Party Disclosures & Cross-Border Data Transfers

To run an optimized, high-end digital booking system, the Company relies on world-class operational partners. Consequently, international transfers of your data occur under the following strict conditions:

  • Booking Infrastructure: Our online engine is fully integrated with and powered securely by FareHarbor. Your name, contact details, and payment specifics are funneled through their servers located outside of Costa Rica.
  • Secure Financial Processing: Credit card details are encrypted and handled directly by licensed payment gateways. Rio Celeste Concierge never stores your raw financial credentials on its local databases.
  • Cloud Architecture: Our digital platform and emails are hosted on secure international cloud servers. Under Costa Rican Law, by completing a booking, you explicitly authorize these necessary cross-border transfers required to successfully execute your travel contract.

5. Your ARCO Rights (Access, Rectification, Cancellation, Opposition)

As a data subject under Costa Rican and European data frameworks, you possess full ownership over your information. You may exercise your ARCO rights at any moment:

  • Access: Request a complete breakdown of what data we hold about you.
  • Rectification: Request an immediate update or correction if your data is inaccurate or incomplete.
  • Cancellation (Deletion): Request that your personal data be completely permanently erased from our files, provided it is no longer required to complete a pending tour service or fulfill tax obligations.
  • Opposition: Object to your data being handled for specific administrative operations.

In accordance with Costa Rican law, the Company commits to evaluating and formally responding to any legitimate ARCO request within a maximum timeframe of 5 business days from receipt.

6. Data Protection Contact

For any inquiries regarding this Privacy Policy, or to formally submit an ARCO request to modify or delete your information, please contact our dedicated data officer directly at our official legal email channel:

📩 felixrconcierge@gmail.com